COV - One Coventry User Led Service Design Consultancy - AWARD

User Led Service Design is one of the fundamental principles of Government Digital Services (GDS) and the Local Digital Declaration (of which Coventry City Council is a signatory). As part of the Digital First Programme the Design workstream focuses on adopting a user led service design approach to reviewing our services and identifying and delivering opportunities for improved customer outcomes and efficiencies. Coventry Council is seeking to award a contract to a supplier who will work in a partnership approach t...