QU027 - Provision of Contact Centre specialist skills, experience and knowledge to review the current service provided by satellite contact centres. - AWARD

The Council is seeking the support of an experienced partner who can provide and deliver specialist advice and detailed practical experience of integrating existing contact centres into a single structure to ensure it is fit for purpose, delivers value for money and offers a quality service to the citizens of Birmingham. The key objectives of this contract are: • To review existing content, processes and procedures in disparate satellite Contact Centres and develop an effective transition strategy that will succe...