CO0169 Contact Centre and Telephony Services
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r Inbound and outbound telephony calls via MS Teams (call charges).
Buyer
Essex County Council
Value
£2,840,053
Published
24 May 2023
Closes
14 Nov 2022
Procurement details
Source
Contracts Finder
Region
Heart of Essex
Procurement method
Other
Category
Services
Contract starts
22 Feb 2023
Contract ends
21 Feb 2028
CPV classifications
32000000
Radio, television, communication, telecommunication and related equipment
Lots
Lot default CO0169 Contact Centre and Telephony Services
£3,126,000
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r Inbound and outbound telephony calls via MS Teams (call charges).
Delivery: England · United Kingdom, England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
24 May 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
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