Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT

The Health Informatics department has reviewed its current Service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that Health Informatics department support After the review, it has been recommended and approved that the toolset is replaced with an Integrated Service Management System. Major aims of the Integrated Service Management system will be to save Trust staff time whilst requesting IT and oth...