IBCA Medium-Long Term Strategic Design

Public Digital Limited (PDL) have been appointed by Bloom Procurement Services Ltd. On behalf of the Cabinet Office (CO) to support the build of the Infected Blood Compensation Service in a way which is user centred, fast paced and scalable. In doing so, PDL will support IBCA to understand the long-term requirements of the service and build out internal capability to a sustainable point, in the coming months. The main capabilities sought over this period include user research, service design, interaction design, op...