RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking
Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
Buyer
Bristol City Council
Value
£5,100,000
Published
11 Aug 2022
Closes
6 May 2022
Procurement details
Source
Contracts Finder
Region
Bristol, City of
Procurement method
Open
Category
Services
Contract starts
23 Aug 2022
Contract ends
23 Aug 2027
CPV classifications
48200000
Networking, Internet and intranet software package
Lots
Lot default RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking
£5,100,000
Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
Delivery: England · United Kingdom, England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Aug 2022
Awarded contract notice on Contracts Finder
Award notice · Web page
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Document
Contains public sector information licensed under the Open Government Licence v3.0.