ACAS ACD and WFM Replacement
***Please note this is an award notice not a call for competition*** Advisory, Conciliation and Arbitration Services (ACAS) currently utilities an Automatic Call Distribution (ACD) and Workforce Management (WFM) tools. There tools are used by "Helpline" and also support a number of other business functions and are critical to ACAS delivering excellent customer service. This contract is for a supplier to provide the following: a. Workforce Management A high availability solution which meets the working patterns and...
Buyer
UK SHARED BUSINESS SERVICES LIMITED
Value
£2,000,000
Published
4 Nov 2019
Closes
6 Jun 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
25 Jul 2019
Contract ends
25 Jul 2024
CPV classifications
64211000
Public-telephone services
Lots
Lot default ACAS ACD and WFM Replacement
£2,000,000
***Please note this is an award notice not a call for competition*** Advisory, Conciliation and Arbitration Services (ACAS) currently utilities an Automatic Call Distribution (ACD) and Workforce Management (WFM) tools. There tools are used by "Helpline" and also support a number of other business functions and are critical to ACAS delivering excellent custom...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Nov 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
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