IT Service Management (ITSM) Tool

Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses. Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management. Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation. S...