ITSM SERVICE DESK REPLACEMENT TOOL
WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience. WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach -...
Buyer
West Midlands Fire and Rescue Authority
Value
£113,667
Published
19 Jul 2017
Closes
6 Jan 2017
Procurement details
Source
Contracts Finder
Region
Birmingham
Procurement method
Not Applicable
Category
Services
Contract starts
29 Jun 2017
Contract ends
29 Jun 2020
CPV classifications
72253000
Helpdesk and support services
Lots
Lot default ITSM SERVICE DESK REPLACEMENT TOOL
£113,667
WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience. WMFS requires a software solution that will deliver st...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
19 Jul 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.