Contact Centre as a Service (CCaaS)
Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
Buyer
Maritime and Coastguard Agency
Value
£995,135
Published
28 Feb 2025
Closes
9 Dec 2024
Procurement details
Source
Contracts Finder
Region
Southampton
Procurement method
Selective
Category
Services
Contract starts
3 Feb 2025
Contract ends
2 Feb 2028
CPV classifications
48000000
Software package and information systems
Lots
Lot default Contact Centre as a Service (CCaaS)
£995,135
Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
28 Feb 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.