Maintenance support and enhancements and/or changes to Ofwat's case management system

Background The Water Services Regulation Authority (Ofwat) is the economic regulator of the privatised water and sewerage companies in England and Wales. Ofwat employs circa 160 staff, predominantly at a single location in Birmingham, with a smaller office in central London. For further information about the role of Ofwat, please see the website at www.ofwat.gov.uk. Case management is one of Ofwat’s key functions and will increase in future as we move to a greater reliance on risk based regulation and compliance....