TfL 95631 Customer Insights Study

Over the next few years TfL will be one of London's biggest property developers and owners. A strong customer emphasis will be at the heart of TfL's offering and it is therefore vital to have a better understanding of the attitudes and levels of satisfaction amongst both current and future potential customers. To that end TfL intend to commission three pieces of work as a result of this tender (to be awarded to a single supplier) related to improving their customer insight: A. A customer segmentation analysis of Tf...