Contract for The Evaluation of the Impact of Business Rates Appeals Reform on Customer Experience
The VOA is working to deliver a new policy reforming the business rates appeals system. The new system will be rolled out in April 2017, and will impact business rates customers who contest their rateable value, and their professional representatives. An evaluation of this new system is required to assess the impact of the change on customer experience of interacting with the VOA.
Buyer
Valuation Office Agency
Value
£0
Published
29 Nov 2016
Closes
29 Jul 2016
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
3 Nov 2016
Contract ends
28 Dec 2018
CPV classifications
79300000
Market and economic research; polling and statistics
Lots
Lot default Contract for The Evaluation of the Impact of Business Rates Appeals Reform on Customer Experience
£0
The VOA is working to deliver a new policy reforming the business rates appeals system. The new system will be rolled out in April 2017, and will impact business rates customers who contest their rateable value, and their professional representatives. An evaluation of this new system is required to assess the impact of the change on customer experience of in...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
29 Nov 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.