Contract Tender for a Service Complaint Adjudicator - legal services

The Office for Legal Complaints (OLC) operates the complaints scheme set up under the Legal Services Act 2007 (primarily Part 6) which provides a free, independent service to consumers looking for help with legal and claims management service complaints at second tier, the first tier being the professional service provider. The current service complaints policy is on our website and is currently under review. We aim to resolve complaints about our service internally. This is done by case team leaders at stage 1. If...