C10891 NHSBSA Contact Centre Platform Services
The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup - The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection -...
Buyer
NHS Business Services Authority
Value
£5,094,561
Published
28 Jul 2023
Closes
16 Jan 2023
Procurement details
Source
Contracts Finder
Region
Tyneside
Procurement method
Selective
Category
Services
Contract starts
18 Apr 2023
Contract ends
18 Apr 2027
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default C10891 NHSBSA Contact Centre Platform Services
£5,094,561
The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup - The discovery, strategic development, solution design,...
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
28 Jul 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
NHSBSA Contact Centre Platform Services Core Terms
Not provided
NHSBSA Contact Centre Platform Services Core Terms
Word document
NHSBSA Contact Centre Platform Services RM3808 Further Competition Order Form
Not provided
NHSBSA Contact Centre Platform Services RM3808 Further Competition Order Form
Word document
Contains public sector information licensed under the Open Government Licence v3.0.