HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS - AWARD

Hertsmere Borough Council would like to review the current support contract for its Mitel telephony platform and enhance the service in specific areas. MXe telephony and contact centre servers were originally installed in 2016 and the existing contract expires in September 2021. The enhancements specified in this tender are: i) Software Upgrade to the latest version ii) Integration with Microsoft Teams iii) Social Media addition to contact centre reporting iv) Historic reporting through call logging for all users v...