Personal Independence Payment (PIP) New Claim and Re-assessment Contact Centre

DWP is seeking a supplier to work in partnership delivering contact centre telephony services answering calls from a) customers wishing to make a new claim for Personal Independence Payment (PIP) and b) for customers wishing to make a new claim who are currently paid Disability Living Allowance . The contract term will be for 3 years (01.03.2017 to 29.02.2020) with an option to extend for a further 12 months. Current expectations are that the PIP new claim service will run through to February 2020 with the PIP re-a...