Mid-sized Business Population customer experience survey 2015-18
HMRC is looking to develop a new survey to monitor the experience of its Mid-Size business customers in dealing with HMRC. Specifically, we are looking to track changes in the experience of these customers over time, assess the impact of new initiatives and gauge their overall perceptions of HMRC. The survey will also help HMRC identify where future improvements could be made to the services offered to these customers.
Buyer
H M REVENUE & CUSTOMS
Value
£452,512
Published
18 Nov 2016
Closes
12 Jun 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Not Applicable
Category
Services
Contract starts
30 Jun 2015
Contract ends
31 Mar 2018
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Mid-sized Business Population customer experience survey 2015-18
£452,512
HMRC is looking to develop a new survey to monitor the experience of its Mid-Size business customers in dealing with HMRC. Specifically, we are looking to track changes in the experience of these customers over time, assess the impact of new initiatives and gauge their overall perceptions of HMRC. The survey will also help HMRC identify where future improvem...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
13 Aug 2015
Awarded contract notice on Contracts Finder
Award notice · Web page
Service Order
Not provided
Service Order
Application/msword · Word document
HMRC Research
Not provided
HMRC Research
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.