HMRC Customer Experience Survey 2015-18
The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRCâs performance against a number of key customer experience measures and allow us to track changes in them over time.
Buyer
H M REVENUE & CUSTOMS
Value
£1,202,094
Published
18 Nov 2016
Closes
9 Mar 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Not Applicable
Category
Services
Contract starts
30 Mar 2015
Contract ends
31 Mar 2015
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default HMRC Customer Experience Survey 2015-18
£1,202,094
The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRCâs performance against a number of key customer experience measures and allow us to track changes in them over time.
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
13 Aug 2015
Awarded contract notice on Contracts Finder
Award notice · Web page
Service Order
Not provided
Service Order
Application/msword · Word document
Contains public sector information licensed under the Open Government Licence v3.0.