Revenues and Benefits Telephone Information Service
24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.
Buyer
Guildford Borough Council
Value
£26,401
Published
9 Aug 2023
Closes
1 Jun 2023
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Framework Direct Award (Below Threshold)
Category
Services
Contract starts
13 Jun 2023
Contract ends
13 Jun 2026
CPV classifications
79510000
Telephone-answering services
Lots
Lot default Revenues and Benefits Telephone Information Service
£26,401
24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.
Documents
Unlock document linkAwarded contract notice on Contracts Finder
9 Aug 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.