Digital Service Desk - Department for Work and Pensions

The Department for Work and Pensions (DWP) is considering options for the future delivery of its Digital Service Desk and is inviting Digital Service Desk providers to complete a Request for Information (RFI). DWP's vision for the Digital Service Desk is: - Innovative Digital Service Desk which encompasses blended support of advanced telephony, portal and chat channels, exploiting the use of these channels where possible - Providing a user-centric service that provides the optimum end-user experience, with user sat...