Access Panels Framework Agreement

TfWM (Transport for West Midlands) which is part of the WMCA (West Midlands Combined Authority) is looking to procure suitable partners on a four year maximum term Framework Agreement in order to understand how customers perceive the strengths and weaknesses of the transport offer and which aspects of new scheme investment generates increased usage and improved levels of satisfaction in the West Midlands area. Market research and passenger data enables TfWM to gather information about customers and provides importa...