TfL 93781 Mystery Shopping and Customer Satisfaction Survey for Call Centre

TfL are looking for bidders to: Customer Satisfaction Surveys • To carry out objective and actionable surveys automated real time customer satisfaction surveys triggered byrecent interactions with the contact centre across telephony and correspondence channels Mystery Shopper Surveys • To carry out objective, high quality and actionable surveys on a 4 weekly basis across all TfL channels Reporting for both Mystery Shopper and Customer Satisfaction • To measure staff against quality performance criteria and th...