GB-London: 002166 User Journey Mapping

Research is needed for us to identify and understand barriers to accessing our sites, services and content across the Library, with a focus on users, non-users and those who 'drop out' before achieving their aim who have protected characteristics. This piece of research will focus primarily on users with a disability and users of differing age groups to our St Pancras site. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium...