Out of Hours Concierge Servce - Library

Description: Library and Digital Support provide a 24/7/365 service. Outside of core service hours (0800 - 2000), we wish to offer a Concierge Service. This service will cover 12 hours per day (2000 to 0800) for 52 weeks per year, and 24/7 during the University's Christmas closed week. Concierges will demonstrate excellent customer service: • Managing building access, • Confidently handling directional enquiries, • Supporting: o learning spaces, o printing, o copying o resource access • Providing: o media s...