Call Centre Solution
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Buyer
SOUTHERN HOUSING
Value
£1,941,906
Published
25 Jun 2024
Closes
21 Nov 2023
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
2 Dec 2024
Contract ends
1 Dec 2029
CPV classifications
64200000
Telecommunications services
Lots
Lot default Call Centre Solution
£1,941,906
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The so...
Delivery: London · United Kingdom, South East · United Kingdom, London, South East, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
25 Jun 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
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Not provided
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.