Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector

NS&I wishes to enter into an agreement with a supplier capable of providing monitoring services and insight on competitors' digital initiatives within the retail finance sector. For the purposes of this tender, NS&I requires the following services: - Preparation and delivery of a quarterly innovation tracker on the latest developments across the categories of mobile app, mobile web and desktop within a competitor set specified by NS&I. - Presentation of a quarterly deep dive on a customer experience/digital related...