Help Desk System
The University is currently using BMC Service Desk Express Version 10.1. (SDE) The system currently supports its asset & configuration management, incident/service request management, change management & knowledge management processes, in addition to a significant number of bespoke, related processes such as disposal of obsolete or redundant equipment, management of spare parts stock and the granting of access to key business systems. The software has been upgraded through several versions since the original implem...
Buyer
LIVERPOOL JOHN MOORES UNIVERSITY
Value
£300,000
Published
18 Nov 2016
Closes
4 Sept 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72253000
Helpdesk and support services
Lots
Lot default Help Desk System
£300,000
The University is currently using BMC Service Desk Express Version 10.1. (SDE) The system currently supports its asset & configuration management, incident/service request management, change management & knowledge management processes, in addition to a significant number of bespoke, related processes such as disposal of obsolete or redundant equipment, manag...
Delivery: North West · United Kingdom, North West, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
6 Aug 2015
Opportunity notice on Contracts Finder
Tender notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.