Contact Centre Solution
Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r
Buyer
Isle of Wight Council
Value
£504,337
Published
28 Apr 2025
Closes
10 Jan 2025
Procurement details
Source
Contracts Finder
Region
Isle of Wight
Procurement method
Other
Category
Goods
Contract starts
18 May 2025
Contract ends
29 Sept 2028
CPV classifications
48000000
Software package and information systems
Lots
Lot default Contact Centre Solution
£196,526
Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r
Delivery: South East · United Kingdom, South East, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
28 Apr 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Awarded contract notice on Contracts Finder
28 Apr 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.