Provision of British Sign Language Video Relay Service

DVLA currently provides a customer service accessibility provision for deaf customers who use British Sign Language (BSL). 'Video Relay Services' allow deaf customers to use their 1st language (BSL) to communicate with businesses. Usage on this service has been higher than expected and as such, the DVLA is looking to procure a contract which will allow more deaf customers to contact us. The current Video Relay Service is with DA Languages who provide us with Sign Solutions 'Interpreters Live!' service. Since it's l...