Real Time Satisfaction Surveys
L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q. These insights are used to identify areas for improvement and are also used for Key Performance Indicator (KPI) reporting. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: ⢠Customer Service Centre Satisfaction Survey (...
Buyer
LONDON & QUADRANT HOUSING TRUST
Value
£31,170
Published
29 Jul 2019
Closes
28 May 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Closed Invitational Procurement
Category
Services
Contract starts
2 Sept 2019
Contract ends
31 Mar 2020
CPV classifications
79310000
Market research services
Lots
Lot default Real Time Satisfaction Surveys
£31,170
L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q. These insights are used to identify areas for improvement and are also used for Key Performance Indicator (KPI) reporting. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback....
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
29 Jul 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.