CITB Voice of the Customer Platform and Support Services
CITB have a requirement for a 'Voice of the Customer' (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
Buyer
Construction Industry Training Board
Value
£348,650
Published
15 Nov 2024
Closes
21 Oct 2024
Procurement details
Source
Contracts Finder
Region
Peterborough
Procurement method
Open
Category
Services
Contract starts
4 Nov 2024
Contract ends
3 Nov 2028
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default CITB Voice of the Customer Platform and Support Services
£348,650
CITB have a requirement for a 'Voice of the Customer' (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
15 Nov 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
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Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.