Customer Experience in the Water Sector - Annual Monitoring Survey (SIM)

The overall objective of the customer survey research is to support Ofwat’s strategy by: • Providing a robust, comparable measure of customers' experience and how satisfied they are with the overall handling of an actual recent contact with their water or sewerage supplier. • Conducting research using a sample that covers all aspects of a Company’s business, and from the contact channels listed in the Approach to Sampling section below. • Producing data that is sufficiently robust to distinguish between p...