Research into understanding patients' experience of referrals

In light of evidence that doctors are becoming more likely to refer patients on due to, a) an increase in 'defensive practice' and b) workload pressures, we believe it is timely to try to better understand the patient experience of referrals and, therefore, what impact an increase in tactical referrals is likely to have. Research question 1 - Is there a typical patient experience of referrals? If not, what do the range of experiences look like? E.g. including patients with multiple conditions/comorbidities Research...