S30125 Integrated Customer Function Development Technical Partnership

National Highways' Integrated Customer Function wish to engage a supplier and its partners to support development and enable the delivery and embedment of improvements to the customer operating model across National Highway and specific customer-centric projects. The key requirements are to: - Develop and support embedment of customer centric processes, standards, ways of working and guidance across the business. - Support the continuing development of our customer performance measurement framework, providing a cle...