DWP NGCC User Centred Service design and delivery
Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE). Additional information: Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services.
Buyer
Department for Work & Pensions
Value
£1,441,000
Published
6 Apr 2022
Closes
16 Feb 2022
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2022
Contract ends
31 Mar 2023
CPV classifications
72222300
Information technology services
Lots
Lot default DWP NGCC User Centred Service design and delivery
£4,323,000
Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE). Additional information: Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
6 Apr 2022
Awarded contract notice on Contracts Finder
Award notice · Web page
n/a
Not provided
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Contains public sector information licensed under the Open Government Licence v3.0.