Provision of Outsourced Contact Centre Services
The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.
Buyer
Government Digital Service
Value
£17,000,000
Published
3 Jan 2024
Closes
4 May 2023
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
1 Aug 2023
Contract ends
2 Aug 2026
CPV classifications
79512000
Call centre
Lots
Lot default Provision of Outsourced Contact Centre Services
£17,000,000
The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
31 Aug 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
Untitled document
Not provided
Contract signed · PDF
Untitled document
Not provided
Contract signed · PDF
Contains public sector information licensed under the Open Government Licence v3.0.