Variation to Contract - ITSM Service desk Tool
Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.
Buyer
COMPETITION AND MARKETS AUTHORITY
Value
£60,920
Published
27 Apr 2021
Closes
15 Feb 2021
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
11 Feb 2019
Contract ends
10 Feb 2021
CPV classifications
48218000
License management software package
Lots
Lot default Variation to Contract - ITSM Service desk Tool
£15,800
Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Feb 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
Awarded contract notice on Contracts Finder
27 Apr 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
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