LGSS Unified Service Desk Software Replacement
LGSS, is the shared services venture for partners Cambridgeshire County Council (CCC), Northamptonshire County Council (NCC), and Milton Keynes Council (MKC). LGSS IT currently run multiple IT Helpdesks providing support to some 20,000 end users across multiple local government and Healthcare sites using a mix of Helpdesk call recording software. LGSS wish to explore the market options/solutions that are available to enable the implementation of a standardised system across all of the Helpdesks. Please see the atta...
Buyer
LGSS
Value
Not provided
Published
12 Jan 2018
Closes
12 Jan 2018
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default LGSS Unified Service Desk Software Replacement
Value not provided
LGSS, is the shared services venture for partners Cambridgeshire County Council (CCC), Northamptonshire County Council (NCC), and Milton Keynes Council (MKC). LGSS IT currently run multiple IT Helpdesks providing support to some 20,000 end users across multiple local government and Healthcare sites using a mix of Helpdesk call recording software. LGSS wish t...
Delivery: East Midlands · United Kingdom, East of England · United Kingdom, East Midlands, East of England, United Kingdom
Documents
Unlock document linkEarly engagement notice on Contracts Finder
12 Jan 2018
Early engagement notice on Contracts Finder
Market engagement notice · Web page
LGSS Unified Service Desk Replacement Soft Market Test Document
Not provided
LGSS Unified Service Desk Replacement Soft Market Test Document
Market studies · Word document
LGSS Unified Service Desk Software Requirements
Not provided
LGSS Unified Service Desk Software Requirements
Technical specifications · Excel spreadsheet
Contains public sector information licensed under the Open Government Licence v3.0.