IT SERVICE MANAGEMENT SYSTEM
Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in Sh...
Buyer
FALMOUTH EXETER PLUS
Value
Not provided
Published
31 Jul 2017
Closes
29 Aug 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
Lots
Lot default IT SERVICE MANAGEMENT SYSTEM
Value not provided
Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for In...
Delivery: South West · United Kingdom, South West, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
31 Jul 2017
Opportunity notice on Contracts Finder
Tender notice · Web page
ITT
Not provided
ITT
Technical specifications · Word document
In-Tend FXPLUS / Exeter Portal
Not provided
In-Tend FXPLUS / Exeter Portal
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.