Soft Market Testing for Out of Hours Call Centre Re- Procurement

Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced framework for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the framework and will be equally important for any potential new joiners. The Council would like to explore with suppliers the following aspects of this significant and imminent procurement:- Affordability thresholds Technical I...