Retail Banks Compliance Research
The Competition and Markets Authority (CMA) has ordered 21 retail banks across GB and Northern Ireland to display prominently in all their bricks and mortar branches the results of independent customer surveys of service quality. The CMA is now commissioning compliance research i.e. 'mystery shopping' in a sample of branches of each of these banks to ensure compliance with the Order.
Buyer
COMPETITION AND MARKETS AUTHORITY
Value
£46,650
Published
17 Aug 2019
Closes
9 Apr 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
19 May 2019
Contract ends
30 Sept 2019
CPV classifications
73110000
Research services
Lots
Lot default Retail Banks Compliance Research
£46,650
The Competition and Markets Authority (CMA) has ordered 21 retail banks across GB and Northern Ireland to display prominently in all their bricks and mortar branches the results of independent customer surveys of service quality. The CMA is now commissioning compliance research i.e. 'mystery shopping' in a sample of branches of each of these banks to ensure...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
17 Aug 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.