Audience Services
The BBC has procured customer management services to support a broad range of services including: - Handling editorial and non-editorial complaints - Responding to enquiries - Managing comments & appreciations - Technical support for iPlayer, Sounds, BBC Account - Reception Advice - BBC Action Lines - BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) - Artist mail - Ticketing for BBC shows - 'Take Part' in a show - BBC Switchboard The BBC has a mission to act in the public interest, serv...
Buyer
BBC (British Broadcasting Corporation)
Value
£40,600,000
Published
6 May 2025
Closes
3 Apr 2024
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
15 Apr 2026
Contract ends
31 Mar 2031
CPV classifications
79342300
Customer services
Lots
Lot default Audience Services
£40,600,000
The BBC has procured customer management services to support a broad range of services including: - Handling editorial and non-editorial complaints - Responding to enquiries - Managing comments & appreciations - Technical support for iPlayer, Sounds, BBC Account - Reception Advice - BBC Action Lines - BBC Charitable Appeals & Donations collections (Lifeline...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
4 Mar 2024
Opportunity notice on Contracts Finder
Tender notice · Web page
BBC eSourcing
Not provided
BBC eSourcing
Document
Awarded contract notice on Contracts Finder
6 May 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.