Understanding the Customer 2026 -2029
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.
Buyer
National Highways
Value
£990,000
Published
23 Apr 2026
Closes
9 Feb 2026
Procurement details
Source
Contracts Finder
Region
Birmingham
Procurement method
Selective
Category
Services
Contract starts
23 Apr 2026
Contract ends
31 Mar 2029
CPV classifications
73110000
Research services
Lots
Lot default Understanding the Customer 2026 -2029
£990,000
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alig...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
23 Apr 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
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