CP1689-18 Digital Platform Development Support

DCC is responsible for issuing Blue Badges to residents of Devon. Applications are either submitted via a DfT operated online service or directly G-to the DCC contact centre. DCC assesses each application and determines whether to award a Blue Badge or invite the applicant to a mobility assessment. DCC also undertakes ordering of badges. The current business process is inefficient, relying on paper documents, rekeying of information into an Adult Social Care system, and lacking basic requirements such as customer n...