HMRC Video Relay Service
HMRC is reviewing its service provision for Deaf customers and following a trial in conjunction with the Royal Association for Deaf people (RAD), wishes to appoint a supplier to provide a service comprising of multi-channel contact options to support British Sign Language (BSL) users to engage with HMRC. HMRC already provides enhanced levels of support for its most vulnerable customers through the Needs Extra Support service. For Deaf customers this means making a face to face appointment with an HMRC advisor and h...
Buyer
H M REVENUE & CUSTOMS
Value
£90,000
Published
18 Nov 2016
Closes
10 May 2016
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
75110000
General public services
Lots
Lot default HMRC Video Relay Service
£90,000
HMRC is reviewing its service provision for Deaf customers and following a trial in conjunction with the Royal Association for Deaf people (RAD), wishes to appoint a supplier to provide a service comprising of multi-channel contact options to support British Sign Language (BSL) users to engage with HMRC. HMRC already provides enhanced levels of support for i...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
19 Apr 2016
Opportunity notice on Contracts Finder
Tender notice · Web page
Procurement Summary
Not provided
Procurement Summary
Application/msword · Word document
Contains public sector information licensed under the Open Government Licence v3.0.