Independent NHS Complaints Advocacy

The Independent NHS Complaints Advocacy Service in County Durham is provided in two parts: • Level 1 - Information and Advice: to include signposting, self-help, core office functions and marketing • Level 2 - Direct Advocacy provision. Where a Service User needs the assistance of a qualified Advocate to help them to make their complaint Since April 2013, Local Authorities have had a statutory duty to commission independent advocacy services to provide support in order for people to make a complaint about their...