EW18_001 - Enquiry Handling Tool
The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.
Buyer
The University Of Kent
Value
£205,000
Published
3 Feb 2019
Closes
18 Jan 2019
Procurement details
Source
Contracts Finder
Region
East Kent
Procurement method
Open
Category
Goods
Contract starts
1 Feb 2019
Contract ends
31 Jan 2024
CPV classifications
48000000
Software package and information systems
Lots
Lot default EW18_001 - Enquiry Handling Tool
£205,000
The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system w...
Delivery: South East · United Kingdom, South East, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
3 Feb 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
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Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.