English Heritage provision of Mystery Shopper service
The Mystery Shopping programme is intended to measure both the performance of site staff in delivering against the Customer Service Standards, as well as delivering a great visitor experience, and as such the checklist covers all aspects of a visit to an English Heritage property. The Mystery Shopping reports are used by the Historic Properties (Visitor Operations), Membership Sales, and Commercial teams to identify training and development needs. 43 sites are currently included within the Mystery Shopping programm...
Buyer
English Heritage Trust
Value
£59,875
Published
1 Apr 2019
Closes
19 Mar 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
31 Mar 2019
Contract ends
31 Mar 2022
CPV classifications
79342300
Customer services
Lots
Lot default English Heritage provision of Mystery Shopper service
£60,000
The Mystery Shopping programme is intended to measure both the performance of site staff in delivering against the Customer Service Standards, as well as delivering a great visitor experience, and as such the checklist covers all aspects of a visit to an English Heritage property. The Mystery Shopping reports are used by the Historic Properties (Visitor Oper...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
1 Mar 2019
Opportunity notice on Contracts Finder
Tender notice · Web page
Awarded contract notice on Contracts Finder
1 Apr 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.