Assessing Innovation in Customer Engagement for PR19

Price Reviews One of the ways in which we deliver our duties is to set the price, investment and service package that water customers receive. This includes controlling the prices that water companies can charge their customers and is called a "Price Review". We currently carry out a review of these price limits every five years. We intend to consult on the way we set price controls (our 'methodology') in July 2017, and set final price limits in December 2019 which will affect water bills from 2020. As we are worki...